Recognition in Upper Upscale category builds on the global lifestyle brand’s dedication to quality guest service

Today, Margaritaville Hotels & Resorts is celebrating back-to-back wins. The global lifestyle brand ranks first, for the second year in a row, among Upper Upscale Hotel Brands, according to the J.D. Power 2024 North America Hotel Guest Satisfaction Index (NAGSI) Study. Margaritaville ranked highest in Staff Service, Hotel Facility, Guest Room, and Communications & Connectivity – earning the brand the top spot.

“The entire team at Margaritaville is honored and excited to be named number one by J.D. Power in this category once again,” said Dan Leonard, President of Margaritaville Hospitality. “We are incredibly committed to providing our guests the absolute best experiences when they stay with us. This recognition is a testament to the team’s dedication, attention to excellence, and commitment to delivering fun and escapism.”

With a variety of offerings in its portfolio, Margaritaville is a state of mind with over 40 lodging locations around the world – where guest service and experience is paramount. The brand features full-service hotels and resorts, boutique hotels, all-inclusive resorts, branded real estate, RV destinations, gaming properties, and a cruise line. With restaurants, a podcast, SiriusXM radio station, and consumer lifestyle products, the Margaritaville brand exists wherever relaxation meets fun.

The annual study analyzes 39,468 guest responses to survey questions and benchmarks 103 hospitality companies across 9 market segments to measure guest satisfaction, advocacy, and loyalty. For more information on the J.D. Power 2024 North America Guest Satisfaction Study, visit https://www.jdpower.com/resource/jd-power-north-america-hotel-guest-satisfaction-index-study. To learn more about Margaritaville, visit www.margaritaville.com.