Margaritaville Hotels & Resorts ranks first among Upper Upscale Hotel Brands*, according to the J.D. Power 2023 North America Hotel Guest Satisfaction Index (NAGSI) Study, released today. The annual study analyzes over 33,754 guest responses to survey questions and benchmarks 102 hospitality companies across nine market segments to measure guest satisfaction, advocacy, and loyalty.
“It is an honor to have Margaritaville ranked #1 in guest satisfaction” said Dan Leonard, President of Hospitality at Margaritaville. “We are proud of the team members across our properties that work to make the traveler experience unique and memorable. They are true ambassadors of the Margaritaville state of mind and aim to create an environment for our guests that is synonymous with high-quality fun and escapism. This award is a reflection of those collective efforts.”
With an array of offerings in its rapidly-expanding portfolio, Margaritaville reaches consumers across the U.S. and beyond who are looking to be transported to a vacation state of mind, regardless of their current latitude. The brand features over 40 lodging locations across boutique hotels, all-inclusive resorts, branded real estate, RV destinations, gaming properties and a cruise line. In addition to restaurants and consumer lifestyle products, the brand also recently introduced the License to Chill Podcast on SiriusXM, home to Radio Margaritaville, and the title sponsorship of Major League Pickleball, branding the league MLP by Margaritaville.
*Tied in 2023.For J.D. Power 2023 award information, visit jdpower.com/awards.